Question 1

Can I try it for free?

Accepted Answer

Yes! All new users get a 14-day free trial, no credit card required. Includes full feature access, unlimited notifications, and multi-device support.

Question 2

Will I be automatically charged after the free trial?

Accepted Answer

No. Our free trial doesn't require payment information, so there are no automatic charges. Service stops after trial ends, and you can purchase a paid plan anytime to continue.

Question 3

How do I download and install the app?

Accepted Answer

iOS users: Search "TrumpAlert" in App Store. Android users: Search and download from Google Play. After installation, open the app and allow notification permissions.

Question 4

How do I bind my device?

Accepted Answer

Recommended: Use QR code binding - Go to Dashboard → Devices to generate a QR code, then scan it in the app. Alternatively, you can manually enter the Device Token.

Question 5

Can I receive notifications on multiple devices?

Accepted Answer

Yes! Different plans support different device limits: Free Trial (2 device), Paid plans (5 devices).

Question 6

Why am I not receiving notifications?

Accepted Answer

Please check: 1) Subscription status is Active; 2) Device status is Active; 3) App notification permissions are enabled; 4) Send a test notification to verify; 5) Network connection is stable.

Question 7

What notification levels are available?

Accepted Answer

TrumpAlert offers three levels: Normal (standard tone), Important (enhanced tone, sustained ring), Critical (highest priority, continuous ring).

Question 8

How do I customize which notifications are important/critical?

Accepted Answer

Configure keywords in Dashboard → Alert Settings. Important Keywords will be marked as important, Critical Keywords as critical/urgent.

Question 9

Will notifications be translated to my language?

Accepted Answer

Yes! Enable "Enable Translation" in Alert Settings and select your target language. Notifications will be automatically translated. Supports Chinese, Japanese, Korean, Spanish, and more.

Question 10

Does my subscription start immediately after purchase?

Accepted Answer

**With Active Subscription:**
• New subscription time automatically stacks
• Starts after current subscription ends
• No time wasted - all days preserved

**Without Active Subscription:**
• Starts immediately after payment confirmation
• Access activated within minutes

**Stack Example:**
• Current subscription: Expires on Jan 31
• Purchase 6-month plan on Jan 15
• New subscription: Starts Feb 1, expires Aug 1
• Your Jan 15-31 time is not wasted

Question 11

Can I upgrade or downgrade my plan?

Accepted Answer

**Upgrading:**
• Purchase a longer plan anytime
• New plan automatically stacks after current expires
• Recommended: Upgrade to annual for best value

**Downgrading:**
• Not supported for active subscriptions
• Let current subscription expire first
• Then purchase desired plan

**Best Practice:**
• Start with free trial to test
• Use monthly for flexibility
• Upgrade to annual when ready for commitment

Question 12

Are there any additional taxes or fees?

Accepted Answer

**Tax Policy:**

**US Customers (Credit Card):**
• Sales tax will be calculated and added at checkout
• Tax rate varies by state (typically 5-10%)
• Based on your billing address zip code
• Example: $49.99 plan + $4.00 tax = $53.99 total
• Tax is automatically collected and remitted to tax authorities

**EU Customers (Credit Card):**
• VAT (Value Added Tax) is included in displayed prices
• No additional tax added at checkout
• Compliance with EU tax regulations
• Same price shown = final price paid

**Cryptocurrency Payments:**
• Generally tax-exempt in most jurisdictions
• No sales tax or VAT added
• Price shown = final price
• Customer responsible for any applicable tax reporting

**Why the difference?**
Our payment processor (Paddle) acts as Merchant of Record and must comply with local tax laws. This ensures full legal compliance in all regions.

**Important:**
• All taxes are handled automatically
• No hidden fees or surprise charges
• Pricing page shows base subscription cost
• Final amount clearly shown before payment confirmation

Question 13

What payment methods are supported?

Accepted Answer

We support two secure payment methods:

**1. Credit/Debit Card (via Paddle)**
• Accepted: Visa, Mastercard, American Express, Discover, Diners Club
• Security: PCI-DSS Level 1 certified
• Auto-renewal: Available for subscriptions
• Refund: 14-day money-back guarantee
• Tax: US customers will see sales tax added at checkout based on billing address; EU customers have VAT included in price

**2. Cryptocurrency (via NOWPayments)**
• Supported: 200+ cryptocurrencies (BTC, ETH, SOL, USDT, USDC, BNB, TRUMP, etc.)
• Recommended: USDT-TRC20 (lowest fees ~$1, fastest confirmation)
• No account required - pay directly from your wallet
• Completely anonymous
• Tax: Generally tax-exempt in most jurisdictions
• Note: All crypto transactions are final and non-refundable

Question 14

What are the available plans and prices?

Accepted Answer

**14-Day Free Trial**
• Price: FREE
• Duration: 14 days
• Features: Full access to all features
• Devices: Up to 2 devices
• No credit card required

**Monthly Subscription**
• Price: $9.99/month
• Best for: Flexible month-to-month commitment
• Auto-renewal: Available (credit card only)
• Save: Perfect for short-term needs

**6 Months Plan (POPULAR)**
• Price: $49.99 for 6 months
• Bonus: +1 month FREE = 7 months total
• Effective rate: Only $7.14/month
• Save: $19.94 compared to monthly (28% off!)

**Annual Subscription (BEST VALUE)**
• Price: $89.99/year
• Bonus: +3 months FREE = 15 months first year
• Effective rate: Only $6.00/month
• Save: $59.86 compared to monthly (50% off!)

**All paid plans include:**
• Up to 5 devices
• Real-time Trump alerts
• All alert levels (Normal, Important, Critical)
• Multi-language translation
• Custom keywords
• Priority support
• All features unlocked

Question 15

What is your refund policy?

Accepted Answer

**Credit/Debit Card Payments:**
We offer a 14-day money-back guarantee for all credit/debit card purchases. If you're not satisfied for any reason:
• Email: service@trumpalert.app
• Include: Order number and reason
• Timeline: Within 14 days of purchase
• Processing: 3-5 business days
• Refund to: Original payment method

**Cryptocurrency Payments:**
All cryptocurrency payments are FINAL and NON-REFUNDABLE due to the irreversible nature of blockchain transactions. We strongly recommend:
• Try our 14-day free trial first
• Double-check your plan selection before payment
• Test the service thoroughly during trial period

**Free Trial:**
• No refund needed - completely free
• No payment information required
• Cancel anytime without charges

Question 16

Will my subscription auto-renew?

Accepted Answer

**Credit/Debit Card Payments:**
• Monthly Subscription: Auto-renewal enabled by default
• 6 Months & Annual Plans: One-time purchase, no auto-renewal
• Cancel anytime: Go to Account Settings → Subscription → Cancel
• After cancellation: Service continues until end of current period

**Cryptocurrency Payments:**
• All plans: Cannot auto-renew (blockchain limitation)
• Email reminders: 14 days and 1 day before expiration
• One-click renewal: Link included in reminder emails
• Manual renewal required for all crypto purchases

**Important Notes:**
• No surprises - you're always in control
• Cancel anytime before renewal date
• Prorated refunds not available (use 14-day guarantee instead)

Question 17

How do cryptocurrency payments work?

Accepted Answer

**Step-by-Step Process:**

1. Select your plan and click "Pay with Cryptocurrency"
2. Choose your preferred cryptocurrency (default: USDT-TRC20)
3. You'll be redirected to NOWPayments secure payment page
4. Send the exact amount to the displayed wallet address
5. Wait for blockchain confirmation (1-10 minutes)
6. Service activates automatically after confirmation

**Recommended Cryptocurrencies:**
• USDT-TRC20: Lowest fees (~$1), 1-3 min confirmation ⭐
• USDC-TRC20: Low fees (~$1), 1-3 min confirmation
• SOL: Very low fees (<$0.01), <1 min confirmation
• BTC: Higher fees ($5-20), 10-60 min confirmation
• ETH: Variable fees ($5-50), 1-5 min confirmation

**Important:**
• Double-check wallet address before sending
• Send exact amount displayed (including fees)
• Do not send from exchange accounts (use personal wallet)
• Keep transaction hash for your records
• Contact support if payment not confirmed within 30 minutes

Question 18

Is there a discount for longer plans?

Accepted Answer

Yes! We offer significant savings for longer commitments:

**6 Months Plan:**
• Pay $49.99, get 7 months (includes 1 FREE month)
• Save $19.94 vs monthly (28% discount)
• Only $7.14/month

**Annual Plan (BEST VALUE):**
• Pay $89.99, get 15 months first year (includes 3 FREE months)
• Save $59.86 vs monthly (50% discount!)
• Only $6.00/month
• Equivalent to 5 months FREE

**Additional Benefits:**
• One-time payment - no monthly billing
• Lock in current pricing
• Perfect for long-term users
• Same features as monthly plan

**Tip:** Start with 14-day free trial, then upgrade to annual for maximum savings!

Question 19

🚀 Complete Setup Guide

Accepted Answer

Follow these steps to get started:

**Step 1: Register/Login**
• Visit trumpalert.app and create your account
• Verify your email address

**Step 2: Get Free Trial or Purchase Plan**
• Click "Start Free Trial" for 14-day trial
• Or choose a paid plan for extended service

**Step 3: Download Mobile App**
• iOS: Search "TrumpAlert" in App Store
• Android: Search "TrumpAlert" in Google Play
• Install and open the app

**Step 4: Bind Your Device**
• Go to Dashboard → Devices → "Add Device"
• Scan QR code with TrumpAlert App
• Make sure device status shows "Active"

**Step 5: Test Notifications**
• Once device is added, you will receive a test notification on your phone
• If you don't receive the test notification, please check your device status and notification settings
• Contact support if you need help

**Step 6: Customize Notifications(Optional)**
• Go to Dashboard → Alert Settings
• Configure keywords for important/critical notifications, or use default keywords
• Configure notification languages, or use default language(English)

✅ You're all set! Now you'll receive real-time Trump alerts on your phone.

Frequently Asked Questions

🚀 Complete Setup Guide

Step 1: Register/Login

Step 2: Get Free Trial or Purchase Plan

Step 3: Download Mobile App

Step 4: Bind Your Device

Step 5: Test Notifications

Step 6: Customize Notifications(Optional)

Still need help?